BVTV Sales & Marketing Today Channel Host Malcolm Gallagher says; I learned early that without a customer you don’t eat! But I also learned early that it is easier to sell to an existing customer than to find a new one so my early sales strategy was to go that extra mile for each customer with the aim that I would get their loyalty. Today, more than ever, what I learned all those years ago is to my mind the route to success. And I am glad to bring you a Trilogy of videos with a guest who thinks likewise. She is the author of the book Onboarding Matters: How successful companies transform new customers into loyal customers. Meet Donna Weber for a BVTV Trilogy

• To view episode ONE click here or the YouTube link below
• To view episode TWO click here
• To view episode THREE click here

BVTV Sales & Marketing Channel host Malcolm Gallagher says;

In this challenging and competitive world, there is one, almost no-cost way, that you can stand out and beat your competitors. I say low cost which it is in some ways but it demands commitment and consistency. I am talking about the next step on from customer service and that is customer experience. My guest is one of the world’s foremost experts in customer strategy and management. He is the author of Leading the Customer Experience: How to chart a course and deliver outstanding results. Please meet Brad Cleveland

To view the interview CLICK HERE or the YouTube link below