Customer Experience can set you apart from competitors says author Brad Cleveland on BVTV

BVTV Sales & Marketing Channel host Malcolm Gallagher says;

In this challenging and competitive world, there is one, almost no-cost way, that you can stand out and beat your competitors. I say low cost which it is in some ways but it demands commitment and consistency. I am talking about the next step on from customer service and that is customer experience. My guest is one of the world’s foremost experts in customer strategy and management. He is the author of Leading the Customer Experience: How to chart a course and deliver outstanding results. Please meet Brad Cleveland

To view the interview CLICK HERE or the YouTube link below