Aim for 6 star customer service says author Mitche Graf on BVTV

BVTV Sales & Marketing Channel host Malcolm Gallagher says; My head was buzzing after the first time of meeting my today’s guest. So much to talk about on your behalf – so little time to do it. That’s why in this return visit I am going to focus on one subject and keep that focus. Actually it’s a subject that all of us should be focused on. You see, without a customer we don’t eat! So why is customer service around the world so poor, terrible or any other word you want that can’t be said on BV-TV!! My guest is an expert on great customer service. Let’s say hello again to nationally syndicated radio show host and author of Customer Service is DEAD: delivering 6-star service in a 1-star world welcome Mitche Graf