Too many businesses stop at knowing customer satisfaction levels. Today that leaves them vulnerable. It’s the total customer experience that counts!
Malcolm Gallagher FCIM, BVTV Global CEO and Founder
Customers today have choice and they know how to use it! So why do so many businesses seem content to wallow in their perceived customer satisfaction figures. Most likely those figures are not accurate as customers will usually be nice in any survey often just to avoid any conflict or further interruption. The astute business of today, and its curious leader, knows that customer experience (CX) is the measure that needs to forefront.
Malcolm Gallagher and his team at BVTV Global bring you today’s customer experience expertise. Malcolm is a Fellow of the Chartered Institute of Marketing and a Chartered Marketer as well as the host of the BVTV Global marketing and communication shows and has taught and spoken all over the world to thousands of businesses about customer experience. Are you ready to gain from such experience?
Malcolm and his team bring you your “today’s answer” with the “supportive” BVTV Customer Experience Club
The BVTV Supportive Customer Experience Club can be your expert guide on your CX success journey. Across the learning perspectives of the club, you get unlimited access to a constantly growing collection of “today’s answers” of micro-learning modules, templates and guides that you can implement immediately within your business to be more effective with your marketing.
We call all our BVTV Membership Clubs “supportive” as that’s their distinct difference. Constant, experienced virtual support there when you want it to help you achieve your goals. Dynamic proven “today’s” online learning and knowledge available whenever and wherever you want it.
Here are just a few of the distinctive “supportive” elements you will gain from membership of the BVTV Customer Experience Club:
Unlimited access to all the micro-learning videos, guides and resources in the club along with continuous additions and updates in each of the four perspectives of the club
- Virtual support by the BVTV team (response no longer than 72 hours) for any questions, guidance or bids and tenders advice arising from your learning
- Personal access to a minimum of 3 BVTV Clubs webinars each year
- Access to the BVTV Global Club Forum where you can meet and connect with other BVTV Global Club members around the world, share experiences, gain extra learning and valuable contacts.
Get more details on joining the BVTV Customer Experience Club.
Click to download the Club Details PDF
Click to join and get our “early-bird” annual members
