BVTV Sales & Marketing Channel host Malcolm Gallagher says;  My head was buzzing after the first time of meeting my today’s guest. So much to talk about on your behalf so little time to do it.  That's why in this return visit I am going to focus on one subject and keep that focus. Actually it's a subject that all of us should be focused on. You see, without a customer we don't eat! So why is customer service around the world so poor, terrible or any other word you want that can't be said on BV-TV!! My guest is an expert on great customer service. Let's say hello again to  nationally syndicated radio show host and author of Customer Service is DEAD: delivering 6-star service in a 1-star world  welcome Mitche Graf

To view the interview CLICK HERE or the youtube link below